Relx
Technical Support Specialist
Alpharetta, GA
Sponsorship not specified$45k-$74kDetected 13 days ago
HTMLCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office
About the role
- This position requires close collaboration with Engineering, Product, and Sales teams to ensure customer success and continuous process improvement.
- Work Schedule: Monday-Friday, 11:00 a.m. - 8:00 p.m. EST
- Global organizations, including law enforcement agencies, government entities, and enterprise customers, rely on our solutions to address complex data and investigative challenges.
Responsibilities
- Provide technical support and troubleshooting for law enforcement software applications and related systems.
- Respond to customer inquiries and service requests via email and other support channels.
- Handle escalated customer service and technical support cases.
- Perform network configuration, workstation installations, and COMM server configuration for TSA-related positions.
- Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR, and Command Center applications.
- Partner with Engineering and Sales teams to streamline support processes and improve customer outcomes.
Requirements
- Associate degree, technical/vocational degree, or equivalent experience.
- Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years of experience supporting Police Records Management Systems (RMS) or similar public safety applications.
- Military experience of 4 years may be considered in lieu of law enforcement experience.
- Experience supporting web-based applications and enterprise software solutions.
Skills
- Knowledge of law enforcement operations, objectives, and technology requirements.
- Experience with Records Management Systems (RMS) and related law enforcement applications.
- Proficiency with Microsoft Office and Windows-based business applications.
- Familiarity with HTML, XML, and networking technologies, including VPNs.
- Proven troubleshooting, diagnostic, and problem-solving skills.
- Experience with software installation, configuration, and system support.
- Professional Skills
- Exceptional customer service and relationship management skills.
- Excellent written and verbal communication abilities.
- Proven presentation and training skills with the ability to educate technical and non-technical audiences.
- Self-motivated, adaptable, and committed to delivering outstanding customer experiences.
- U.S. National Base Pay Range: $44,500 - $74,100.
Compensation
- $44,500 - $74,100.
Benefits
- We are delighted to offer country specific benefits.
- Click here to access benefits specific to your location.
Company info
- Explore our passion for discovery.
- Our team is dedicated to helping customers reduce risk, improve operational efficiency, and uncover critical insights through innovative technology.
- We foster a collaborative, adaptable, and customer-focused culture where employees are empowered to drive change, solve meaningful problems, and work alongside talented professionals across Engineering, Sales, Product, and Support teams.
- With customers in more than 100 countries, we are committed to delivering exceptional service and continuous innovation.
- Assist customers with software installation, configuration, and training activities.
- Develop and maintain training materials that enable customers to maximize system effectiveness and end-user support capabilities.
- We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide expert application and technical support for law enforcement customers.
Equal opportunity
- qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
- EEO Know Your Rights.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
This listing is sourced directly from Relx's careers page and normalized into a canonical job model.