Shiftsmart

Shiftsmart

Customer Analyst

New York City (HQ)

Sponsorship not specified$60k-$75kDetected 85 days ago
SQLData EngineeringData ScienceData VisualizationExcelLeadershipOrganizational Skills

About the role

  • Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.
  • We're one of the fastest-growing startups in the country.
  • We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started.

Responsibilities

  • We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives.
  • Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, and build reports to summarize, monitor, and illustrate progress.
  • Collaborate with engineering and product teams to create and optimize production plans surfaced to Shiftsmart partners on-shift, balancing sales with spoilage driven by production amounts.
  • Partner with cross-functional stakeholders - including product, engineering, and operations - to be a thought partner for data-informed strategic decision-making.
  • You effectively partner with others to get things done even without formal authority.
  • We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments.
  • We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward.
  • We believe in our mission to build a better world for workers.
  • We understand why our work matters and take seriously how it impacts our customers and our partners.
  • We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.

Nice to have

  • You have 2-4+ years experience in an analytical role (e.g. bizops, product analytics, data science, consulting, investment banking), and ideally in startups.

Skills

  • Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
  • Compensation philosophy

Compensation

  • Compensation philosophy

Benefits

  • Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
  • Generous, fully paid parental and family leave policies
  • Pre-tax commuter benefits

Company info

  • Our labor programs are designed to maximize in-store sales for our retail customers.
  • You will help maximize sales growth for our customers through advanced analytics, labor optimization, and leading execution of critical initiatives.
  • The mission of the customer analytics team at Shiftsmart is to work closely with our customers and use our own proprietary data to drive meaningful outcomes for them.
  • This team is on the cutting edge of the largest problems our enterprise customers face, and uses the data we draw from our partners all across the country to provide recommendations and improvements, and deepen the connection between Shiftsmart and these customers.
  • If we say we are going to do something, we do it.
  • Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
  • We are energetic, ambitious, and want to win.

Equal opportunity

  • Equal opportunity employer
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This listing is sourced directly from Shiftsmart's careers page and normalized into a canonical job model.