Astronomer

Customer Reliability Engineer - Infrastructure

Remote (United States) · Full-time

Sponsorship not specified$125k-$130kDetected 28 days ago

PythonDistributed SystemsAWSGCPAzureCloud PlatformsKubernetesCI/CDLinuxDevOpsSite Reliability EngineeringAirflowCommunication

About the role

The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.
The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.
As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters.

Build out our monitoring and alerting systems.
Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production.

5 years of experience, preferably with large, complex cloud infrastructures operating at scale
3 years of experience with Kubernetes
Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
Knowledge of how to operate and monitor issues for distributed systems
Experience as a Site Reliability Engineer

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.
Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications.
Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
To learn more, visit www.astronomer.io http://www.astronomer.io.
Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.
Provide solutions to customers to make them successful using our products.
Troubleshoot customer environments and engage in active triaging with customers
As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.
Previous experience in handling customers issues (internal or external)

we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This listing is sourced directly from Astronomer's careers page and normalized into a canonical job model.