KnitWell Group
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
Ascena Corp ETNA-ascena-Pataskala, OH 43062 · Senior · Full-time
No sponsorshipDetected 1 day ago
Project ManagementPerformance ManagementResearchCommunicationCollaborationMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Assist in project management of contact center initiatives to proactively determine needs, resources, and communication that impacts learning and development of contact center agents.
- Utilize and Grow Learning Management System that encourages continued engagement across the contact center.
- Use this technology to also define career paths and help provide agents with growth opportunities.
Responsibilities
- Develop and implement knowledge management & communication strategies and processes to ensure efficient knowledge sharing, retrieval, and utilization across the shared service organization.
- Identify needs as well as manage all Training, Knowledge, and Communication Software/ Applications and vendor relationships.
- Collaborate with senior functional leaders and people business partners to assess ongoing and future training, knowledge and communication needs as well as effectiveness of established programs.
- Oversee all training strategies including research, design, and material development ensuring such programs achieve objectives and align with business priorities.
- Lead, inspire and manage the training, knowledge, and communication team including hiring, onboarding, performance management, coaching, development and succession planning of talent.
- Support for your individual development plus opportunities for career mobility within our family of brands.
Requirements
- Bachelor's degree and/or 7+ years' experience in training and content development.
- Ability to be agile in a fast-paced environment, while leading others through change efforts.
- Ability to influence across all levels of the organization.
- Applicants to this position must be authorized to work for any employer in the US without sponsorship.
Skills
- Values diverse perspectives and understands the importance of leveraging others unique experiences and skills to accomplish goals.
Compensation
- Own annual budget for the Contact Center Shared Service Training, Knowledge, and Communication organization.
- A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
Benefits
- Medical, dental, vision insurance & 401(K)*
- Time off - paid time off & holidays*
- Eligibility of certain benefits and associate programs are subject to employment type and role.
Company info
- KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.
- Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
- Leader Training, Knowledge & Communication, Sr Manager Contact Center
- About the role
- KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market.
- Individually, our brands are unique and strong.
- Together, we are powerful.
- Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results.
- Our associates are innovators who thrive through collaboration and are dedicated to excellence.
- At the heart of it all are the customers we serve.
- We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
- Regular/Full time
- Equal Employment Opportunity
- The Company is an equal opportunity employer and welcomes applications from diverse candidates.
Equal opportunity
- Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.
- The Company is committed to providing reasonable accommodations for job applicants with disabilities.
- If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com.
- The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.
Visa & Work Authorization
- Applicants to this position must be authorized to work for any employer in the US without sponsorship.
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This listing is sourced directly from KnitWell Group's careers page and normalized into a canonical job model.