Hallmark
MD Appraiser
Dallas
Sponsorship not specifiedDetected 36 days ago
NegotiationValuationCommunicationProblem SolvingOrganizational Skills
About the role
- Provides service to all customers and anticipates their need for communication, results and action.
- Responsible for the prompt, accurate and efficient appraisal and payment of vehicle repair damage and vehicle total loss values, from moderate to severe damage, on all types of vehicles, while exercising independent decision making skills and judgment.
Requirements
- Strong knowledge of vehicle construction, repair methods, and total loss valuation
- Ability to interpret and analyze estimates, photos, and repair documentation
- Strong decision-making and problem-solving skills with the ability to work independently
- Proficiency in claims systems and standard office software
- Customer-focused mindset with the ability to handle difficult conversations professionally
- Minimum of 2-5 years of experience in auto damage appraisal, auto body repair, insurance claims, or a related field
Nice to have
- Receives assignment from Claim Representatives electronically on all types of vehicles.
- Determines best course of action with regards to vehicle damage evaluation (i.e. Desk review, shop estimate/photo review)
- Using the documentation available, determines the extent of damage and whether the vehicle is repairable or not economical to repair.
- Verifies the damage to the vehicle is related to the loss facts given by the Claims Representative.
- Changes reserves, negotiate agreed repair costs with shops, determines total loss vehicle values and issues payment.
- Requests photos from owner or shop for in order to write an estimate/supplement or redline a shop estimate/supplement.
- Uploads all work product into the claim and the dispatch system.
- Works closely with Casualty and Auto Physical Damage personnel toward the successful adjustment of first and third party physical damage claims.
Skills
- Knowledge, Skills & Abilities
- Effective negotiation skills with repair facilities and vendors
- Excellent written and verbal communication skills
Company info
- Contacts customers and shops to setup appraisal appointments.
- Provides quality service to all customers.
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This listing is sourced directly from Hallmark's careers page and normalized into a canonical job model.