Vanta
Customer Success Manager, Enterprise - Central or East Regions
Remote U.S
No sponsorshipDetected 27 days ago
CybersecurityComplianceAccount ManagementCustomer SuccessHIPAACommunicationProblem SolvingCritical Thinking
About the role
- We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
- Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
- We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies.
Responsibilities
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business
- Collaborate with the customer to optimize security program and Identify areas of improvement
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
- Virtual team building activities, lunch and learns, and other company-wide events!
Requirements
- Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship
Compensation
- Industry-competitive salary and equity
Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
- Remote workspace, internet, and cellphone stipend
Company info
- At Vanta, our mission is to help businesses earn and prove trust.
- As Vanta's Customer Success Manager, Enterprise (Central/East Regions), you will play a pivotal role in guiding our largest customers through their security and compliance journeys with Vanta's specialized solutions.
- By combining their customer-centric approach with expertise in Vanta's products and security best practices, they contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes.
- Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible.
- As Vanta's Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Possess the technical competency to understand Vanta's software and build great relationships with highly technical customers.
- Lead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells.
- Managing 40 Enterprise customers ($3M ARR in BoB)
Visa & Work Authorization
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship
This listing is sourced directly from Vanta's careers page and normalized into a canonical job model.