CPI Security

Product Specialist - Security, Video, Fire and Access Control Solutions

Charlotte, North Carolina, United States

Sponsorship not specifiedDetected 49 days ago

CybersecurityCompliancePRDsCommunication

About the role

CPI has received many awards for excellence, including SDM Dealer of the Year, Central Station of the Year, and the Marvel Award.

In this role, you will work with the Product Team, Operations, manufacturers, and service providers to test, validate, and support security products and related technologies.
You will assist with product testing, beta programs, field feedback, documentation, training support, and issue resolution for intrusion, video, fire, and access control solutions, including connected technologies such as IP networking, cloud-based platforms, SaaS tools, IoT devices, video analytics, and cybersecurity-related product requirements.
Support beta programs, product pilots, and field trials with internal teams, manufacturers, and service providers.
Document product performance, installation requirements, troubleshooting steps, known issues, and recommended best practices.
Assist with technical documentation, solution diagrams, training materials, SOPs, and support resources.
Help validate product and service performance requirements for quality assurance.
Support product launches by assisting with testing, training readiness, internal communications, and operational preparation.
Maintain awareness of relevant installation standards, product requirements, cybersecurity considerations, and data privacy/security frameworks.
Support trade show, sales demonstration, and product lab setup, configuration, and testing as needed.
Ability to work independently, manage multiple tasks, and collaborate across Operations, Product, Sales, Support, and external partners.

Minimum of 5 years of hands-on experience specifying, designing, installing, servicing, testing, or supporting residential or commercial intrusion, video, fire, or access control technologies.
Knowledge of intrusion, fire/NFPA, video, access control, electronics, and National Electrical Code standards.
Experience with video solutions, IP networking, video monitoring, analytics, cloud-connected devices, SaaS platforms, or IoT technologies.
Assist with identifying required test equipment, installation tools, demonstration equipment, and support materials.

Familiarity with cybersecurity best practices and compliance frameworks such as NIST, CCPA, or similar standards preferred.
NICET, ESA, or equivalent certification in Fire, Intrusion, Access Control, or Video preferred.
Experience with Salesforce.com preferred.

Great medical, dental, vision, short- and long-term disability, and life insurance options.

This position is hands-on and operational, focused on ensuring CPI delivers reliable, high-quality solutions for both residential and commercial customers.
Work with Operations, QA, Technical Support, Sales, and customers to troubleshoot and resolve escalated product issues.
Gather feedback from field teams and customers to identify product improvements and support recommendations.
What We Are Looking For:

This listing is sourced directly from CPI Security's careers page and normalized into a canonical job model.