Sglottery
Field Service Manager, Cincinnati area
Cincinnati, OH
Sponsorship not specified$63k-$78kDetected 2 days ago
Data AnalysisCustomer SupportLeadershipCommunicationTime ManagementPublic Speaking
About the role
- Communicate the value of our services and match products with customer needs.
- Assist in the identification of both long-and short-term departmental strategies/goals.
- Assist in the analysis of data, preparation of reports, and delivery of presentations regarding product and team performance, service availability, and field activities.
Responsibilities
- Build and maintain strong, long-lasting customer relationships.
- Collaborate with cross-functional teams to meet all company goals and objectives.
- Assist in the development and support of field operational projects.
- Identify, recruit, develop, and support the team through trust, training, proper delegation, listening, providing consistent feedback, positive encouragement, and appropriate recognition.
- Demonstrate the highest level of integrity, ethics, diversity, respect, and maintain an approachable demeanor.
- Identify, develop, and implement field service policies and procedures.
- Assist in the planning, monitoring and support of the sites/departments budget.
- Monitor and maintain accurate inventory levels of equipment and supplies.
- Perform regular customer site visits and phone calls to ensure top-tier service.
- Ensure the team has the appropriate quantity of supplies, proper equipment, and tools, along with the adequate training and technical support necessary to complete their work effectively.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Establish and maintain general working knowledge of all lottery games, hardware, software, supplies, and equipment required for field operations.
- Ability to regularly lift or move 35 pounds or more.
- Ability to pass a DOT certification and drug test.
- Ability to travel overnight.
- Education
- High School Diploma or equivalency.
- Years of Related Experience
- Proven self-starter with motivation and ability.
- Maintain an escalation on-call status.
- Occasional ladder climbing.
- Pass a background check, drug test, and have a clean driving record.
Nice to have
- Five years computer software and hardware troubleshooting experience preferred.
- One or more years experience as a successful leader is preferred.
Skills
- Actual pay depends on experience, skills, and education.
- Excellent interpersonal, verbal, and written communications skills.
- Exceptional customer satisfaction skills.
- Have demonstratable leadership skills.
- Organization and time management skills that enable effective multitasking.
Compensation
- Salary range $63,000 - $78,000
Company info
- The Field Service Manager supports the quality and on-time delivery of all field operations while ensuring our customers are consistently experiencing top-tier customer service.
- Assist in the monitoring, and assurance, of the proper use and service of the company vehicles and equipment.
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This listing is sourced directly from Sglottery's careers page and normalized into a canonical job model.