Becton Dickinson
R-472566 Strategic Account Manager (Hybrid) (Evergreen)
Vernon Hills, IL, United States
Sponsorship not specifiedDetected 1090 days ago
Project ManagementSalesforceCRMSalesAccount ManagementSAPSupply ChainLogisticsProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- The Strategic Account Manager is an integral member of the SCG account team who engages with our most significant and strategic accounts.
- Advancing the world of health™ is our Purpose, and it's no small feat.
- We believe that the human element, across our global teams, is what allows us to continually evolve.
Responsibilities
- Drive value creation for customer executives & enterprise level decisions makers - bringing together, validating, and detailing customer value creation from BD solutions & products.
- Improving the customer experience and earning 'Partner of Choice' status - Promote and drive ease of doing business with BD to ensure business retention, growth, and continued partnership.
- BD point of contact for customer feedback, support, concerns, or questions, providing a warm handoff to responsible parties, as applicable.
- Supports SCVP in preparation for customer and internal meetings, including QBRs and Strategic Account Alignment Meetings.
- Partner with internal teams, as requested by SCG leadership, to support ongoing initiatives or customer inquiries.
- Partner with the account team in the execution (contract, clinical, operational, etc.) of account plans.
- 'One BD' account lead when no SCVP is assigned.
- Driving business retention by promoting and enabling the long-term adoption & retention of BD solutions and products by earning "partner of choice" status
- Improving the customer experience and earning 'Partner of Choice' status
- Promote and drive ease of doing business with BD to ensure business retention, growth, and continued partnership.
Nice to have
- 5 years of sales experience, account management, customer success, or commercial operations are required.
- SAP, Oracle CRM, and Salesforce experience highly preferred.
- Lean-Six Sigma or equivalent Process Improvement Certification a plus.
Skills
- Value articulation, objection handling, negotiation.
- Proven Experience: Acute care industry, standard clinical workflow, BD Solutions.
- Engagement
- A consistent record of strong communication and cross-functional collaboration skills.
- Exceptional analytical, critical thinking, and problem-solving skills.
- Proven customer-centric focus.
- Excellent executive presence and executive communication skills - comfortable and confident in front of internal and external executives.
- Ability and willingness to travel 20%.
- Experience and Education:
- Bachelor's degree required.
- Minimum 2 - 5 years of sales experience, account management, customer success, or commercial operations are required.
- Minimum 2 years experience in the healthcare industry, strong preference for experience with acute care organizations.
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This listing is sourced directly from Becton Dickinson's careers page and normalized into a canonical job model.