Handshake

Support Specialist, Contract

Remote (USA) · Contract

Sponsorship not specified$20k-$30kDetected 54 days ago

Data AnalysisCustomer SuccessCustomer SupportZendeskResearchLeadershipCommunicationCritical Thinking

About the role

As an advocate for our career centers, students, and employer users, you'll improve the Handshake user experience and make an impact on our mission to democratize opportunity.
Contribute 40 hours per week during our business hours, Monday through Friday.
90%: resolving questions, bugs, feedback, and general inquiries.

Connects with teammates and actively builds a sense of community on Support and with other teams.
Collaborates with manager and team on daily or weekly guidance on ticket workflows and prioritization.
EQ: A strong sense of empathy with users of our products and cross functional partners
Positive, eager to learn, utilizes resources, takes and gives feedback, connects with support team and key cross team stakeholders.
Handshake is looking to bring on a Support Specialist, Contractor to provide support to our employer, student, and career services users.
This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs.
You will work closely with our Support Team to provide efficient and effective support and contribute to an overall seamless experience for users.
You will help unblock our users, share trends and learnings with the Support Team, and continue to improve the customer experience and our team operations.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience
Be both a support specialist and an experienced consultant for users of the Handshake platform

if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
Ability to learn technical tools and concepts quickly
Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.
High attention to detail and ability to troubleshoot with limited information and a clear plan of action.
Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge.
Technical Aptitude: Ability to learn technical tools and concepts quickly
Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.

Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
Build a massive, fast-growing business with billions in revenue

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know.
Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history.
We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data.
We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
We'll let you know if we are going to extend an offer or move forward with other candidates.
Contribute 40 hours per week during our business hours, Monday through Friday. Provide amazing email and phone support to Handshake customers via internal ticketing systems. Your day-to-day will consist of:

Eagerness to contribute to and help build a diverse and inclusive team and exhibit these values internally and externally with customers or users.

This listing is sourced directly from Handshake's careers page and normalized into a canonical job model.