FreedomCare
Team Lead of Care Management (Indianapolis, IN / Field Based)
Indianapolis, IN
Sponsorship not specifiedDetected 6 days ago
ComplianceSalesforceCRMCustomer SupportHIPAALeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementOrganizational SkillsMicrosoft Office
About the role
- The goal of this service is to provide necessary care while fostering and emphasizing the patient's independence in a home environment that will provide them with a range of care options as their needs evolve.
- This role will work hand in hand with the Assistant Manager and state operations leadership to escalate identified issues or concerns that may necessitate case management intervention.
Responsibilities
- Own It (Drive and ownership)
- S tructured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs.
- Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.
- Identify areas for improvement and implement solutions to enhance productivity.
- Perform audits of daily tasks and processes to identify opportunities for improvement and efficiency.
- Serve as a subject matter expert in documenting and developing best practices and training material.
- Monitor key performance indicators (KPIs) and metrics to measure operational performance and identify areas for improvement regularly and implement corrective actions as needed.
- Build a positive work environment and culture consistent with
Requirements
- Participate in community outreach activities (some reimbursed travel may be required).
- Proficiency in using office software (e.g., Microsoft Office suite).
- The ability to exercise judgment independently and voice noticeable issues or trends.
Nice to have
- A Bachelor's degree or equivalent work experience.
- Previous supervisory or leadership experience preferred.
- Experience using a CRM (Salesforce is a plus).
- Strong proficiency in computer software navigation
- Salesforce experience, a plus.
Skills
- Strong problem solving skills; able to identify issues and escalate when appropriate.
- Excellent time management, critical thinking, and active listening skills; able to multitask.
- Excellent communication, critical thinking, multitasking and organizational skills
Benefits
- Ensure each Health Coach performs their tasks within required timeframes and meets an average of 3 in-home/virtual visits daily.
- Develop and monitor processes for Health Coaches that provide clear direction on the reporting of any concerns regarding the waiver member or caregivers' health, condition, surroundings, safety, or unmet needs.
- Ensure Health Coaches are well versed and capable of entering comprehensive and concise case notes that provide a clear description of the patient's condition and the caregivers ability to care for the patient.
Company info
- We are here for you and committed to providing a best-in-class employee experience, starting with the following offerings:
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.