Boulevard

Boulevard

Revenue Enablement Manager (CX)

Remote - USA · Senior

Sponsorship not specified$100k-$120kDetected 40 days ago
Project ManagementSalesforceSalesOnboardingCustomer SuccessLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

  • We have an insatiable curiosity and embrace experimentation.
  • Read through our story and what we value the most.
  • Our team values and celebrates our diverse backgrounds.

Responsibilities

  • Champion AI & Innovation: Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows, identifying new tools and methodologies that enhance team productivity, self-serve capabilities, and the overall customer experience.
  • Content & Curriculum Development: Create, curate, and maintain impactful enablement content-playbooks, escalation guides, QBR frameworks, training materials, and presentations-that equip CX teams to deliver consistent, high-quality customer interactions and articulate Boulevard's value throughout the customer lifecycle.
  • Cross-Functional Leadership: Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership to ensure strategic alignment, resolve complex customer escalations diplomatically, and maintain message consistency across post-sale teams.
  • Operational Excellence: Leverage and manage the CX tech stack to drive efficiency, insight, and consistent adoption across teams. Champion best-in-class use of tools to enable proactive customer management and data-driven decision making.
  • Project Management: Lead strategic enablement initiatives from concept to completion by developing project plans, and coordinating internal and external partners to deliver on-time, high-impact outcomes that improve CX team readiness and customer outcomes.
  • Trusted Advisor: Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding, engagement, and retention strategies.
  • Results-Driven Mindset: Proven success designing and executing enablement programs that drive measurable improvements
  • Develop and implement a comprehensive enablement strategy to support the customer experience organization in achieving retention, satisfaction, and expansion goals.
  • Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership to ensure strategic alignment, resolve complex customer escalations diplomatically, and maintain message consistency across post-sale teams.
  • Lead strategic enablement initiatives from concept to completion by developing project plans, and coordinating internal and external partners to deliver on-time, high-impact outcomes that improve CX team readiness and customer outcomes.

Requirements

  • Technical Proficiency: Expertise with core GTM and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData).
  • Data-Driven Enablement: Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies.
  • Communication & Influence: Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels.

Nice to have

  • 4+ years of experience in Customer Success or Customer Experience within a SaaS environment, including at least 1+ year in an Enablement-focused role.
  • Direct CSM experience strongly preferred

Skills

  • Who is Boulevard?
  • Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
  • Come Do The Best Work Of Your Life At Boulevard.
  • As well as onboard new hires across the revenue organization on our sales tactics and tools.
  • Evaluate emerging tooling to keep Boulevard's CX motion ahead of the curve.
  • Champion best-in-class use of tools to enable proactive customer management and data-driven decision making.

Compensation

  • At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role.

Benefits

  • Use learning analytics and CX performance data-including time-to-productivity, CSAT, NPS, churn rate, retention, and health score trends-to measure and improve the effectiveness of enablement programs.
  • Leverage Gainsight to surface customer health signals and translate them into targeted coaching interventions for the team.
  • Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques.
  • Partner with CX managers to coach, reinforce, and sustain core skills including onboarding methodology, renewal motions, objection handling, and customer health management in all success functions from SMB thru Strategic
  • Use Gainsight health score data to proactively flag at-risk accounts and shape targeted enablement responses.
  • ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
  • 🏝 Take a break whenever you need with our flexible vacation day policy.
  • You'll receive a work from home stipend every month.
  • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
  • Conduct in-depth needs assessments to align onboarding, everboarding, and continuous learning programs with CX segment priorities across success, support, and implementation teams.
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This listing is sourced directly from Boulevard's careers page and normalized into a canonical job model.