ServiceNow
Senior Staff, Product Manager- AI Evaluation & Quality
Santa Clara, California, United States · Staff+ · Contract
Sponsorship not specified$191k-$334kDetected 10 hours ago
Machine LearningLLMsAgentic AIProduct ManagementResearch
About the role
- Agentic AI is only as trustworthy as the evaluation discipline behind it.
- Evaluation is the foundational differentiator for enterprise agentic AI.
- This role sits at exactly that inflection point:
Responsibilities
- That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
- We're building an AI-native culture where technology and talent are unstoppable together.
- You set direction in undefined space - there is no existing playbook to inherit, and the discipline you build becomes the standard others build on.
- Your impact is horizontal and enterprise-wide by design, driven through influence, tooling, and a Center of Excellence rather than headcount.
- Partner with a federated Center of Excellence model - central methodology and tooling, embedded practice in each business unit - acting as the internal consulting function that helps teams stand up evaluation without rebuilding infrastructure from scratch.
- The closed-loop platform demonstrably drives specialist improvement release-over-release, sourced from real production signal.
- Proven ability to drive outcomes through influence and technical credibility, without formal authority over the teams you're working with.
Nice to have
- Deep experience in AI/ML product management, ideally with hands-on exposure to LLM evaluation, agentic systems, or applied ML quality frameworks.
Skills
- The impact you'll make
- Your evaluation framework is adopted across multiple business units.
Compensation
- $191k-$334k
Company info
- This role sits within APEX (AI Foundations), the team building the platform-level infrastructure behind ServiceNow's enterprise AI strategy.
- You'll work alongside engineering, data, and applied research partners to make evaluation a durable, compounding advantage.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
- This is a rare chance to build a category-defining evaluation platform from the ground up, at a company where the outcome shapes how every business unit ships AI, not just one team's roadmap.
- For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.