Ptc
IT Associate End User Support Specialist
USA-San Ramon, CA
Sponsorship not specified$60k-$65kDetected 5 days ago
AccessibilityJiraAccount ManagementRecruitingCustomer SupportTCP/IPCommunicationProblem SolvingMicrosoft OfficeCompTIA
About the role
- Our world is transforming, and PTC is leading the way.
- Our people make all the difference in our success.
- The anticipated annual salary range for this position is between $60,000-$65,000.
Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Document support tickets, resolutions, and user interactions accurately in the IT service management system.
- Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
- Customer-focused attitude with a commitment to providing high-quality support.
Requirements
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-2 years of experience in a technical support role, preferably in an enterprise environment.
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Nice to have
- CompTIA A+ or equivalent certification is a plus.
Compensation
- PTC carefully considers a wide variety of factors when determining compensation.
Company info
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
- Ability to work independently and as part of a team in a fast-paced environment.
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.