Red Cup IT, Inc.

Red Cup IT, Inc.

Senior MSP Engineer

Los Angeles, CA · Senior

Sponsorship not specifiedDetected 126 days ago
AWSAzureCloud PlatformsAccount ManagementTCP/IPDNSFirewallCiscoNetwork EngineeringCommunicationCollaborationMentoringSharePoint

About the role

  • Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches.

Responsibilities

  • Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications.
  • Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions.
  • Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
  • Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately.
  • Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection.
  • Lead or participate in client onboarding, technical assessments, and standardization initiatives.
  • Create and maintain technical documentation, runbooks, and diagrams for client environments.
  • Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.

Requirements

  • 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role.
  • Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
  • Proficiency with virtualization technologies (VMware and/or Hyper‑V).
  • Participate in on‑call rotations and provide after‑hours support for critical incidents when required.

Nice to have

  • Experience designing and executing cloud migrations (Microsoft 365, Azure, or AWS).
  • Experience with security tools and concepts (MFA, conditional access, email security, EDR, zero‑trust principles).
  • Relevant certifications such as MCSA/MCSE, AZ‑104/305, CCNA/CCNP, VMware, or similar.
  • Core Competencies Customer‑centric mindset and strong sense of ownership.
  • Analytical and systematic problem solving.
  • Clear written and verbal communication with non‑technical stakeholders.
  • Team collaboration and willingness to coach others.
  • TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi.

Skills

  • Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes).
  • firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
  • Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments.
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