Ampcus Inc
"Recoveries Analyst" or "Customer Service Representative"
Austin, TX, United States
Sponsorship not specifiedDetected 3906 days ago
ComplianceAccount ManagementExcelCustomer SupportCommunicationProblem SolvingWriting
About the role
- Confidential* Hello, We have direct client requirement.
- Thanks & Regards, Shalini Sajeev Ampcus Inc.
- If you are not the intended recipient, please delete without copying.
Responsibilities
- Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
- Collaborate with Customer Service and other teams within the Risk Department on special projects
- Ability to gather facts and deliver unwanted news with diplomacy
- 14900 Conference Center Drive
Requirements
- Strong customer service background required
- prefer experience with escalated calls
Skills
- Strong customer service background required; prefer experience with escalated calls
- One or more years of previous experience in collections or fraud analysis preferred
- Ability to analyze financial transactions and investigate suspicious activity
- Strong math skills and problem solving skills, with extreme attention to detail
- Ability to multi-task and work on various accounts and issues consecutively
- Prefer familiarity with the following:
- ACH, NACHA, processing in payment card industry or bank back office
- Proficient in MS Word, Excel and Access
- Ability to work flexible schedule
- Experience working for a bank, financial institution, or with billing statements preferred
- Experience in database management, analysis and data mining preferred
- College degree preferred, but not required
Benefits
- Skills/Education/Experience:
Company info
- Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
Visa & Work Authorization
- Process chargebacks with the card associations (MC/Visa)
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This listing is sourced directly from Ampcus Inc's careers page and normalized into a canonical job model.