eBay
Sr PM-T, CRM Communications
Bellevue · Senior
Sponsorship not specified$184k-$245kDetected 12 days ago
Machine LearningData ScienceA/B TestingAccessibilityProduct ManagementRoadmappingPRDsCRMCommunication
About the role
- We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
- Your focus will be on customer-facing communications that help buyers reconnect with appropriate inventory.
- Shopping Intent sits at the center of eBay's buyer re-engagement strategy.
Responsibilities
- Build customer-facing CRM experiences through email, mobile alerts, app messages, hub, and future owned-channel surfaces.
- Lead roadmap planning and prioritization across multiple programs and features, balancing customer relevance, conversion impact, operational complexity, technical feasibility, and long-term strategic value.
- Partner with Engineering, Data Science, Recommendations, CRM, Analytics, Design, and partner product teams to improve personalization, targeting, trigger logic, ranking, suppression, frequency capping, send-time optimization, channel orchestration, and measurement.
- create PRDs, manage dependencies, and drive execution from discovery to launch.
- Lead and influence a small portfolio team of PMs, helping them increase their impact, sharpen product judgment, and deliver high-quality outcomes across the Shopping Intent roadmap.
- Proven experience building or optimizing lifecycle communications across email, push, in-app, hub, or similar owned channels, including audience strategy, trigger logic, messaging, experimentation, and measurement.
- Working knowledge of AI/ML-powered product systems, with the ability to partner effectively with Data Science, Recommendations, Analytics, and Engineering teams on model behavior, inputs and outputs, performance measurement, and governance.
- A growth mindset and demonstrated ability to lead complex cross-functional initiatives, communicate clearly with technical and non-technical partners, influence without authority, and turn ambiguity into actionable strategy and execution.
- Translate customer problems and portfolio opportunities into clear product requirements, MVPs, experiments, and execution plans; create PRDs, manage dependencies, and drive execution from discovery to launch.
Requirements
- If you have a need that requires accommodation, please contact us at talent@ebay.com.
Compensation
- Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
- $183,600 - $245,100
- The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
- If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
- The base pay range for this position is expected in the range below:
Benefits
- Coordinate the Shopping Intent CRM portfolio, including vision, strategy, roadmap, experimentation, performance, and measurable business outcomes.
- Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Company info
- These help customers return to relevant inventory and continue their path to purchase.
Equal opportunity
- eBay is an equal opportunity employer.
- We will make every effort to respond to your request for accommodation as soon as possible.
Visa & Work Authorization
- Remote roles are not eligible for U.S. visa sponsorship.
This listing is sourced directly from eBay's careers page and normalized into a canonical job model.