Brightree

Brightree

Sr. Customer Success Specialist

US Brightree (Remote Workforce) · Senior

Sponsorship not specified$57k-$77kDetected 16 days ago
Account ManagementFinancial AnalysisCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Through Brightree Patient Collections, you'll help healthcare providers improve financial performance so they can focus on delivering care to the patients who rely on them.
  • Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

Responsibilities

  • Maintain regular customer touchpoints to ensure proactive communication, alignment on priorities, and visibility into emerging needs.
  • Partner with clients to identify revenue management challenges and improve financial performance through informed, data-driven recommendations.
  • Recommend and implement corrective actions that help resolve outstanding financial issues and support stronger collection outcomes.
  • Collaborate with internal partners and fellow account managers to enhance programs, improve customer experiences, and drive greater value from solutions.
  • Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
  • In this role, you'll build strong client relationships, deliver strategic guidance, and help customers maximize the value of their billing and collections programs.

Requirements

  • 1-3 years of account management, business-to-business sales, customer success, or related experience.
  • Business and financial acumen with the ability to align customer goals to business outcomes.
  • Ability to communicate and influence effectively across a variety of stakeholder levels, including executive audiences.
  • Proficiency with Microsoft Office applications.
  • Associate's degree required
  • bachelor's degree preferred.
  • Experience in the HME/DME industry and medical billing.
  • Experience working with home health billing software.
  • Advanced analytical skills with the ability to evaluate information, identify trends, and develop actionable recommendations.
  • Strong customer service and problem-solving skills with a focus on delivering effective solutions.
  • Excellent verbal, written, and presentation skills.
  • Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.

Nice to have

  • Bachelor's degree.
  • Financial analysis experience.
  • What Sets You Apart
  • Analytical Curiosity - You look beyond surface-level issues to uncover root causes and meaningful opportunities for improvement.
  • Ownership Mindset - You take initiative, follow through on commitments, and stay accountable for results.
  • Relationship Builder - You foster productive partnerships that encourage collaboration and long-term success.
  • Adaptability - You remain effective when priorities shift and can balance multiple demands without losing focus.
  • Integrity First - You approach every interaction with professionalism, transparency, and sound judgment.

Skills

  • $57,000 - $77,000
  • Joining us is more than saying "yes" to making the world a healthier place.
  • It's discovering a career that's challenging, supportive and inspiring.

Compensation

  • At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Benefits

  • Join Brightree Patient Collections, part of ResMed, as a Senior Customer Success Specialist and become a trusted advisor to a portfolio of healthcare customers.
  • Monitor account health and performance, helping customers achieve their goals while strengthening business results.

Company info

  • Why Join ResMed At ResMed, we're driven by a mission to help people live healthier, higher-quality lives.
  • Serve as the primary point of contact for assigned customers, building trusted relationships that support long-term satisfaction, retention, and success.
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This listing is sourced directly from Brightree's careers page and normalized into a canonical job model.