Amplify

Strategic Specialist, Technical Onboarding

Remote - United States

Sponsorship not specified$55k-$60kDetected 27 days ago

Project ManagementCustomer SupportResearchCommunicationProblem SolvingAdaptability

About the role

About Amplify Amplify helps teachers bring delight and rigor to students every day.
Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
For more information, visit Amplify.com.

Maintain consistent and clear communication with the customer and internal teams to ensure a successful launch and setup.
Manage customer data and monitor data transfers to ensure PII security and system compatibility.
Adapt to a fast-paced technical environment, absorbing ever-changing technical nuances and evolving processes, persistently asking thoughtful questions of our technical onboarding team, as well as our engineering and product partners, to better understand exactly what is needed to ensure quality digital implementations.
Research complex technical issues and develop solutions across a variety of implementation structures.
Configure and implement Amplify's digital products to meet individual customer requirements, including state- and system-specific nuances.

2+ years of professional experience in a customer service, technical onboarding, or similar role
Demonstrated proficiency in data and information management practices.
Experience using Google Workspace (particularly Google Sheets and Docs)
Ability to prioritize contract deadlines and tasks.
If you are selected for employment, a background check will be required.
As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
The ideal candidate has a background in K-12 technical onboarding and experience meeting tight deadlines in high-volume environments.

This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
Develop deep familiarity with assigned accounts to ensure continuity, coverage, and year-round implementation support.
We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research.
The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system.
A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes.

Coordinate all aspects of digital onboarding for new and existing customers in Amplify's internal systems.
Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike.

Equal Opportunity Employer.
If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.