Airwave

Customer Success Manager

United States

Sponsorship not specified$100k-$120kDetected 6 days ago

RESTCustomer SuccessCadence

About the role

We sell AI smart glasses to industrial field-service companies.
These are the people everyone comes running to when something breaks.
And everyone is pulling at them, the customer needs the machine back up, the dispatcher wants an update, and the office wants the report.

The stakeholder relationship. You're the seat across the table from the customer's operational excellence lead. You run the weekly call, show the data, and hold that room.
You embed with the customer ahead of the close, dig into how their technicians actually work and what systems run their business, and design the deployment around what you find instead of a template.
The business case. Nobody is closer to the customer than you. You understand their value needs inside-out and you're the one instrumenting the deployment to deliver it.
You aren't running a process someone handed you, you're building one.
Done right, the playbook you build becomes the one the rest of the team runs on.
Presence with senior operators. You hold your own with someone who runs programs for a living and outranks you in the room.

You can answer any question about what it does and how to make it fit the customer's world.

This listing is sourced directly from Airwave's careers page and normalized into a canonical job model.