A&K Travel Group
Hotel & Ground Services Specialist
USA - FL - Aventura · Full-time
Sponsorship not specifiedDetected 46 days ago
LogisticsCommunicationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Responsible for supporting shoreside operations related to the passenger airport, hotel, and pier experience.
- Assists with the coordination and execution of hotel and ground service components during turnaround operations
- Responds immediately to internal requests for hotel or ground services that fall outside standard offerings, sourcing solutions beyond what is readily available in the system
Responsibilities
- Applies established turnaround procedures to support consistent and reliable operations
- Planning, Sourcing & System Support
- Helps maintain product setup, inventory accuracy, and updates within reservation systems
- Partner & Vendor Support
- Daily Operations & Issue Support
Requirements
- Working knowledge of Microsoft Office applications
- Ability to work collaboratively in a team environment
- Proactive problem-solving mindset and ability to respond quickly to ad-hoc service requests
- Evening and weekend hours may be required often.
- Approximately 20% domestic/international travel may be required.
- Strong interest in travel operations, logistics, and guest experience
- Solid understanding of geography and global travel concepts
- Willingness to learn operational systems, procedures, and industry best practices
- Adaptable and able to support operations during time-sensitive or high-volume periods
Nice to have
- BS/BA or equivalent professional experience in travel industry
- Multilingual preferred
Skills
- Highly organized with attention to detail and strong time-management skills
Company info
- Supports communication of the company's mission, service standards, and quality expectations to external partners
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This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.