protocase

45Drives Solutions Specialist (USA)

Wilmington, North Carolina · Full-time

Sponsorship not specified$50k-$70kDetected 20 days ago

LinuxLeadershipCommunicationCollaborationMentoring

About the role

45Drives Solutions Specialist (USA) Location: Wilmington, NC Term: Full-Time, Permanent Anticipated Start Date: As soon as we find the right fit Type: In Office Only Full transparency: we work a little differently around here.
This isn't just another job where you punch in and punch out.
Too many people exist without finding joy or purpose in their work, and we believe that's just wrong.

Using Linux commands and ZFS to configure and support custom storage systems.
Documenting solutions and create resources to help others.
Collaborating with teammates to continuously improve service and support.
With every system we build, we help people take control of their data, scale efficiently, and innovate freely.
This is a technical role with a human focus-perfect for someone who loves solving complex problems while building authentic relationships.

Leadership training and skills development opportunities, plus regular coaching and mentorship. 👩‍⚕️

Proficiency with Linux (especially command line usage).
Experience or familiarity with ZFS or other filesystems.
Basic understanding of networking principles (e.g., bonding, subnetting, routing).
Strong verbal and written communication skills.
The ability to think critically, troubleshoot, and problem-solve in real time.
A customer-first mindset with a knack for teaching and supporting others.

Annual salary starting between $50,000 and $70,000 USD based on experience. 🏖️
Ready to Join Us?
If you're excited about the opportunity to make a real impact in the world of open-source data storage, we want to hear from you.
Apply today and help us build something amazing from the ground up in Wilmington!

Medical, Dental, Life Insurance, and Group Insurance benefits (after 3 months full-time). 💰
After all, we spend at least a third of our lives working-so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?
45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia.

At 45Drives, we create big, strong, fast storage servers using open-source platforms that break away from traditional enterprise constraints.
Our customers range from the world's biggest brands to indie creators building the next big thing.
We're not your typical tech company.
From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differently-always putting people first, whether they're customers or teammates.
This role will be based out of our U.S. branch in Wilmington, NC.
👉 www.45drives.com
About the Opportunity
You'll play a key role as a Solutions Specialist, representing 45Drives as a trusted expert for our customers.
Here's what you'll be doing:
Responding to customer requests and issues via our service ticket system. • Troubleshooting hardware, software, and network issues with clarity and confidence. • Using Linux commands and ZFS to configure and support custom storage systems. • Working with customers to deeply understand their needs and deliver tailored solutions. • Documenting solutions and create resources to help others. • Handling networking challenges like bonding, subnetting, and routing. • Ensuring system integrity and data security through proactive problem-solving. • Collaborating with teammates to continuously improve service and support.
About You You're not just technically sharp-you're approachable, resourceful, and genuinely enjoy working with people.

This listing is sourced directly from protocase's careers page and normalized into a canonical job model.