Prisma Health
Patient Services Rep
Columbia, SC
Sponsorship not specifiedDetected 3 hours ago
AccountingCustomer SupportICD-10Patient Care
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned.
- May be responsible for some or all front office functions as detailed in the next section.
- Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians.
Responsibilities
- Provides front office phone support as needed and outlined through cross training program.
- As representative of GHS Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual. - 20%
- Maintains appointment book and follows office scheduling policies.
- Performs cashiering functions including monitoring and balancing cash drawer daily.
- Maintains and updates current information on physician's schedules.
- Posts all actions and maintains permanent record of patient accounts.
- Delivers, transports, sorts and files returned charts.
- Maintains orderly files.
- Performs collection actions including contacting patients by telephone and resubmitting claims to third party reimburses.
- Maintains strictest confidentiality.
Requirements
- No previous experience required
- Required Certifications/Registrations/Licenses
- In Lieu Of The Above Minimum Requirements
- Other Required Skills and Experience
- Obtains signatures on all forms and documents as required.
- Codes and posts payments and maintains required records, reports and files.
- Performs related work as required.
Nice to have
- Associate's Degree in technical specialty program of 18 months minimum in length- Preferred
- Multi-specialty group practice setting experience - Preferred
- Basic understanding of ICD-9 and CPT coding- Preferred
Skills
- Requires a high level of public contact and excellent interpersonal skills.
- Gathers charge information, codes, enters into database, completes billing process, distributes billing information.
- Updates patient account database.
Compensation
- Confirms all workers' compensation claims with employees.
Benefits
- Liaison between patient and medical support staff.
- Follows-up with insurance companies ensuring that coverage is approved.
- Prepares disability claims in a timely manner.
- Maintains files with referral slips, medical authorizations, and insurance slips.
- Files all medical reports.
- Follows medical records policies and procedures.
- Participates with other staff to follow up on accounts until zero balance, or turned over for collection.Participates in educational activities.
- Works with medical assistants and other staff to route patient charts to proper location.
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This listing is sourced directly from Prisma Health's careers page and normalized into a canonical job model.