KnowBe4
Professional Services Consultant (Hybrid)
Clearwater, Florida · Junior
Sponsorship not specifiedDetected 34 days ago
Agentic AIStrategic CommunicationsCustomer SuccessCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- KnowBe4 empowers the modern workforce to make smarter security decisions every day.
- Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.
- Clearwater positions open to candidates located in greater Tampa Bay area.
Responsibilities
- Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.
- Document solution designs, architecture decisions, technical requirements, and implementation specifications.
- By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
- This role owns the technical journey from discovery through production deployment.
- The Professional Services Consultant translates these requirements into a solution design, builds and configures the solution, validates with testing, enables admins with platform knowledge and functionality, and leads the customer through production deployment to successfully hand off to the Customer Success team for continued adoption of the platform.
Requirements
- 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulting firm.
- Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
- Experience working with M365 and/or Google Workspace
- Must be able to work with minimal supervision
Nice to have
- AI/Saas application, Cybersecurity and IT experience is plus
Company info
- Note: An applicant assessment and background check may be part of your hiring procedure.
- Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.
- Lead customers through configuration, integration, testing, validation, migration, and go-live activities.
- Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.
- Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.
- Provide customers with clear documentation and guidance to support long-term ownership of the deployed solution.
- The Professional Services Consultant is a customer-facing consultant responsible for gathering requirements, designing, building, and implementing solutions that enable customers to successfully adopt and operationalize KnowBe4 products.
- Consultants partner directly with customers to understand their business objectives, technical environment, architecture, and requirements.
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This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.