Glade.ai

Legal Operations Specialist

Menlo Park · Staff+ · Full-time

Sponsorship not specifiedDetected 176 days ago

Product ManagementProduct StrategyLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityOrganizational Skills

About the role

If you've spent years navigating the complexities of bankruptcy law-preparing petitions, managing case deadlines, coordinating with trustees, and keeping clients informed-you already have the skills that matter most for this role.
As a Legal Operations Specialist, you'll use your deep understanding of bankruptcy practice to help law firms transform how they work with Glade AI.
This isn't a traditional paralegal role.

Provide timely, thoughtful support via email and chat, drawing on your firsthand knowledge of bankruptcy practice to connect with clients and showcase the value of Glade AI.
Anticipate client needs by recognizing recurring pain points from your own experience and proactively addressing them before they become roadblocks.
Work side-by-side with the Client Success team and law firms to design, test, and optimize workflows that make bankruptcy processes smarter, faster, and simpler.
Document workflow best practices and provide clear instructions so firms can confidently manage and adapt their processes over time.
Act as a mentor and coach to other support team members, sharing your legal knowledge and best practices to help the team grow and succeed.
Lead by example in client interactions, setting the bar for professionalism, problem-solving, and client care.
Partner with Support, Product, and Engineering leadership to improve processes, streamline ticket workflows, and drive continuous improvement across the team.
Celebrate team wins, foster collaboration, and help create a culture of curiosity, empathy, and excellence.
You'll guide bankruptcy firms through implementing our platform, help them build smarter workflows, and serve as the bridge between their real-world practice needs and our technology.
You'll also be joining our established overseas support team while helping us build out and invest in a new Bay Area-based support team.

Experience & Background
Troubleshoot complex issues by asking the right questions-because you know how a bankruptcy case actually moves through a firm.
No prior tech industry experience required-we'll teach you the technology.
Exposure to cutting-edge AI - Hands-on experience with advanced AI technologies, giving you a front-row seat to the innovations transforming the legal industry.

Hands-on experience with bankruptcy software and legal technology.
Client communication experience.
You've fielded calls from anxious clients, explained complex legal processes in plain English, and know how to balance empathy with efficiency.
Process-oriented mindset.
Collaboration across roles.
You've worked closely with attorneys, staff, and clients to move cases forward, and you understand how different pieces of a firm fit together.
Experience supporting or training colleagues on software, procedures, or best practices is a plus.
3+ years working in a bankruptcy or other law firm as a paralegal, legal assistant, case manager, or similar role.

Comfortable managing multiple priorities, tracking client interactions, and ensuring nothing falls through the cracks.
Mindset & Values

Competitive salary + equity
Competitive compensation - A salary package designed to reward your skills and impact.

Comprehensive health coverage - Medical, dental, and vision benefits to keep you and your family supported.

Joining Glade AI means becoming part of a team that's shaping the future of legal technology.

This listing is sourced directly from Glade.ai's careers page and normalized into a canonical job model.