Fuel Cycle

Fuel Cycle

IT Systems Engineer - Tier 1

Los Angeles Office · Director

Sponsorship not specified$75k-$90kDetected 33 days ago
BashAWSAzureCloud PlatformsRESTCybersecurityAccount ManagementCustomer SupportSystems EngineeringDNSResearchCommunication

About the role

  • The IT Systems Engineer - Tier I is an entry-level to early-career technical role supporting Fuel Cycle's IT infrastructure, systems, and platforms.
  • This role is ideal for someone with foundational IT experience who is eager to grow across multiple technology disciplines in a fast-paced environment.
  • The Tier I engineer follows established procedures, escalates complex issues appropriately, and contributes to documentation and automation improvements over time.

Responsibilities

  • IT Support & Endpoint Management
  • Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices.
  • Manage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne.
  • Perform routine patch management and OS updates across managed endpoints
  • Create, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace.
  • Assist with MFA enrollment (OKTA Verify, Microsoft Authenticator) and support users with authentication issues.
  • Process access requests and document changes in the ticketing system per IT access control procedures.
  • Cybersecurity Support

Requirements

  • 1-2 years of experience in IT support, service desk, help desk, or junior systems administration.
  • Familiarity with Windows and macOS operating environments and common productivity tools (M365, Google Workspace).

Nice to have

  • Experience with CrowdStrike Falcon or Microsoft Defender for Endpoint.
  • Familiarity with OKTA SSO and MFA administration.

Skills

  • Curiosity and a desire to grow - thirst for knowledge to learn other IT domains
  • As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale.
  • Why work at Fuel Cycle?
  • endpoint management, user access, cloud platforms, cybersecurity hygiene, and AI tools.
  • Maintain hardware inventory and asset tracking records.
  • Assign licenses, group memberships, and application access following least-privilege guidelines.
  • Monitor security dashboards (CrowdStrike Falcon, Microsoft Defender for Endpoint) and escalate alerts per IR procedures.
  • Assist with vulnerability remediation by applying patches and configurations as directed by senior engineers.
  • Help enforce security policies on endpoints including encryption, screen lock, and approved software standards.
  • Monitor system alerts from Azure Security Center, Defender for Cloud, and Guard-Duty; escalate anomalies to senior staff.
  • Assist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines.
  • Interest in AI tools and automation - prior use of Claude, Copilot, or similar platforms.

Compensation

  • 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
  • Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.
  • These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.

Benefits

  • We offer a competitive and inclusive benefits package that includes:
  • Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
  • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
  • 401(k) with Company Match: Plan for your future with our retirement savings program
  • Equity Purchase Option: Participate in Fuel Cycle's long-term success
  • Flexible Work Schedule: Empowering you to balance life and work
  • Generous Time Off:
  • 15 vacation days and 7 sick days per year
  • Paid Parental Leave: Time to bond with your growing family

Company info

  • Plan for your future with our retirement savings program

Equal opportunity

  • At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture.
  • We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement.
  • Our selection processes and career pathways are designed to be fair, transparent, and free from bias.
  • We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team.
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This listing is sourced directly from Fuel Cycle's careers page and normalized into a canonical job model.