CDK
Critical Situation Leader
Norwood, OH, USA
No sponsorship$66k-$75kDetected 30 days ago
Project ManagementSalesforceSalesCustomer SupportCommunicationCollaboration
About the role
- Coordination of communication to customers impacted by significant outages or an inability to sell cars, parts and service.
- Also focused on requests for case escalation.
- Accept requests for assistance, ensure cases are managed and moving to successful completion.
Responsibilities
- Manage case escalations brought up by the customer or internal CDK staff
- Building and distributing customer facing communication.
Requirements
- Bachelor's degree or related CDK experience.
- 5+ Years of client services, marketing, or sales experience.
- Knowledge of all CDK products, software, and hardware.
- Knowledge of CDK departments and internal processes.
- Knowledge of CDK's business strategy, operational workings of CDK, product offerings, and automotive industry.
- Ability to work and influence across all levels of the dealership
- Ability to analyze situations and determine a course of action and comprehend dealer issues.
- Saturday work required.
- Must be able to work some weekends.
- Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
- Excellent customer service and listening skills.
- Excellent verbal and written communication skills.
- Above average presentation skills.
- Strong multi-tasking experience
- multiple assignments, project issues
- Strong collaboration and human resource development skills.
- A solution-oriented, strategic thinking, and high-judgment leader
Nice to have
- Project management skills.
- Proficient in using SalesForce
- 5+ Years of retail automotive experience preferred.
Compensation
- $65,500 - $75,000
- CDK Global is committed to fair and equitable compensation practices.
- Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
- The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Medical, dental, and vision benefits in addition to:
Company info
- CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries.
- The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
- At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights.
- Our values define who we are and how we show up for each other, our customers, and our communities.
- Stay Curious, Own It, Be Open, Create Possibilities
- By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
- Visit www.cdkglobal.com
- Our values: Stay Curious, Own It, Be Open, Create Possibilities
- Position Summary
- Regular case review to customers requiring extra focus. Ensure movement and assignment.
- Define the audience on impacted customers.
Equal opportunity
- CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.
Visa & Work Authorization
- Applicants for employment in the US must be authorized to work in the US.
This listing is sourced directly from CDK's careers page and normalized into a canonical job model.