CaseGuard
Account Manager
Arlington, VA
Sponsorship not specified$70k-$80kDetected 28 days ago
SalesforceCRMNegotiationResearchCommunication
About the role
- The ideal candidate loves talking to people, proactively solving issues, and enjoys traveling to represent CaseGuard at conferences for industries such as law enforcement and government agencies.
- Our passionate pursuit of excellence, the application of our creativity to solve our clients' challenges, our technical expertise, and our collaborative spirit are measures of our success.
Responsibilities
- CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.
- Our team is driven by a passion for great software design, creating great products, and creative processes
- CaseGuard implements innovative ideas across multiple services and agencies.
- Perform one-on-one Training of the Software to new and existing clients on how to use the software (step by step).
- Manage a select portfolio of clients, including contract renewals and price increases.
- Perform extensive research on how to retain and increase sales through client partnerships.
- Perform standing quarterly business reviews with each client.
- Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers' journey.
Requirements
- 3 years of relevant work experience.
- Ability to multitask, organize, and prioritize work.
- Knowledge on customer relationship management tools Salesforce and Notion).
Compensation
- $70,000 - $80,000 Annually plus uncapped commission
- CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.
- CaseGuard Studio is one of a kind.
- Our team is driven by a passion for great software design, creating great products, and creative processes; CaseGuard implements innovative ideas across multiple services and agencies.
- We nurture skills consistent with our values and our future strategy.
- Our passionate pursuit of excellence, the application of our creativity to solve our clients' challenges, our technical expertise, and our collaborative spirit are measures of our success.
- Competitive Salary
- Ten paid holidays per year
- Pay Range: $70,000 - $80,000 Annually plus uncapped commission
Benefits
- Medical, Dental, and Vision Insurance
- Friendly and Learning environment
- Hold periodic calls with clients to review ongoing projects and customer health and discuss enhancements and new features relevant to them.
- Continuously analyze your customers' health and solution usage to recommend relevant, value-adding enhancements and to Upsell to an advanced license type.
Company info
- We nurture skills consistent with our values and our future strategy.
- Liaise between customers and internal teams.
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This listing is sourced directly from CaseGuard's careers page and normalized into a canonical job model.