Sonic Healthcare USA
Internal Account Representative
Greensboro, NC · Full-time
Sponsorship not specifiedDetected 6 days ago
CRMSalesNegotiationOnboardingCustomer SupportHIPAAEHR/EMRClinical Laboratory TechniquesLeadershipCommunicationProblem Solving
About the role
- Job Functions, Duties, Responsibilities and Position Qualifications: Negotiation comes naturally for you.
- Quality is in our DNA -- is it in yours?
- We also want you to know: This role will have routine access to Protected Health Information (PHI).
Responsibilities
- You're personable, professional, and confident in your ability to build business relationships.
- Serve as a primary resource for client inquiries, issue resolution, and ongoing utilization support.
- Assess needs by using accepted Account Representative processes to maintain customer satisfaction and grow sales.
- Manage customer/supplier relationship functions through reports and evaluation.
- Supports the Sales Team, Field Account Representative(s), and leadership in providing timely, professional and courteous service.
- Performs clerical duties daily in order to facilitate and document the clinical testing process.
- Maintain accurate client records in CRM and submit daily reports on activities, client feedback, and emerging trends.
- Build relationships and improves service satisfaction levels of clients and co-workers by practicing excellent internal and external customer service skills.
- Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.
Requirements
- Employees are expected only to access PHI when it is required to fulfill job duties.
Nice to have
- 2+ years of laboratory training or experience in specimen collection and processing
- Data entry experience in a production environment
Benefits
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) that includes a generous company match
- This role will have routine access to Protected Health Information (PHI).
- You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
- Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
- Support the onboarding process for new accounts, EMR integrations, and workflow education
Company info
- Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- A sense of belonging - we are a community!
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This listing is sourced directly from Sonic Healthcare USA's careers page and normalized into a canonical job model.