Current
Disputes Analyst
New York, NY
Sponsorship not specified$70k-$96kDetected 20 days ago
Performance ManagementCommunicationMicrosoft Office
About the role
- We're looking for a Disputes Specialist to join our growing Risk Operations team in New York.
- You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules.
- You will be responsible for the full lifecycle of dispute case handling-from intake and assessment to documentation, communication, resolution, and financial recovery.
Responsibilities
- Manage dispute-related customer communication, primarily via email, with clear and professional explanations
- Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
- Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives
- Organized, detail-oriented, and able to maintain accurate records and documentation
- We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures.
- Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
- Team building activities
Requirements
- 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
Compensation
- This role has a base salary range of $70,000 - $96,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process.
- Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
- Competitive salary
Benefits
- Meaningful equity in the form of stock options
- Discretionary performance bonus program
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
Company info
- Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
- Experience communicating with customers via phone and email in a professional, empathetic manner
- Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members.
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