Soloioinc

Principal Solutions Architect - AI Onboarding

Remote US · Principal

Sponsorship not specifiedDetected 4 days ago

PythonGoBashKubernetesLinuxSite Reliability EngineeringGraphQLMachine LearningLLMsSalesCustomer SuccessCommunication

About the role

Solo's team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.
This is a senior post-sales role for someone who thrives at the intersection of cloud-native infrastructure and emerging AI workloads.

Serve as the primary technical point of contact for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals.
Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis.
Guide customers as they extend Solo.io products to support modern workloads - including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency.
5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

1+ years of hands-on experience with AI/ML technologies - LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
Bachelor's degree in a technical field, or equivalent industry experience.

Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.
In 2021, Solo was valued at $1B.

Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.
Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.

This listing is sourced directly from Soloioinc's careers page and normalized into a canonical job model.