toast
Senior Manager, IT Delivery
Remote, US · Senior
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About the role
- Reporting to the Senior Manager of IT Systems, you will bridge the gap between our high-performing engineering leaders and teams and evolving business needs.
- Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
- The base salary range for this role is listed below.
Responsibilities
- This role is designed for a proactive decision-maker who deeply understands system architecture and can navigate ambiguity to drive high-visibility, cross-functional initiatives across the IT ecosystem.
- Experience utilizing data analytics tools (e.g., Snowflake, Power BI, or HEX) to build executive-facing performance and capacity dashboards
Requirements
- Strong understanding of AI and emerging technologies
Compensation
- The base salary range for this role is listed below.
Company info
- You will manage a single
- Project Manager and support five specialized units:
- MDM, SaaS, Network, ServiceNow DevOps, and Compliance (UAR Coordination).
- Your success is measured by your ability to; unblock technical bottlenecks, onboard, consolidate and integrate tooling, find efficiencies in processes and tech, proactively identify and address end user pain points, and act as a credible, highly communicative face for IT across the enterprise.
- A day in the life (Responsibilities)
- Hands-On Delivery:
- Lead the end-to-end execution of critical IT systems initiatives (e.g., SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations).
- Ecosystem Integration & Decision Making:
- Drive holistic decisions across IT domains by understanding how core platforms (such as Identity, Service Management, and Collaboration tools) integrate and operate together.
- Roadmap & Analytical Reporting:
- Partner closely with IT Leaders to Define success metrics for IT programs and build dashboards to track enterprise-wide impact, regularly publishing post-mortems and trend analyses to inform future technical and strategic decisions.
- IT Enablement & User Adoption:
- Drive enterprise-wide user adoption for the tech stack.
- Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
Equal opportunity
- If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
This listing is sourced directly from toast's careers page and normalized into a canonical job model.