Seeq
Customer Support Operations Intelligence Engineer
United States
No sponsorship$125k-$170kDetected 82 days ago
PythonData EngineeringLLMsAgentic AICustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- This role is heavily focused on agentic AI engineering.
- You know how to apply modern AI and software tooling with rigor and judgment.
Responsibilities
- You will build operations intelligence workflows that help Seeq's Technical Support team act earlier, faster, and with better judgment.
- You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation.
- You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation.
- You turn analysis into recommended actions for Support, Engineering, Product, and Customer Success.
- You will translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time.
- You will also help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time.
- This role is focused on helping Seeq's global Technical Support organization scale its effectiveness, efficiency, and quality.
- You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base.
- Examples of systems you may build or extend include:
- You can identify where agentic systems genuinely improve throughput and quality, where deterministic automation is better, and how to combine the two safely in production support workflows.
Requirements
- You know that good operations intelligence starts with understanding how people triage, investigate, escalate, communicate, and make decisions under pressure.
- You are highly effective in Python and comfortable working across APIs, data pipelines, workflow systems, and applied AI tooling.
- You can move fluidly between automation, analytics, orchestration, data modeling, and product-quality internal tooling.
- You are thoughtful about operational quality.
- You are strong in written communication.
- You are motivated by helping customer-facing teams succeed.
- Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.
- You must be authorized to work in the country in which you reside.
Compensation
- $125k-$170k
Equal opportunity
- Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Visa & Work Authorization
- You must be authorized to work in the country in which you reside
This listing is sourced directly from Seeq's careers page and normalized into a canonical job model.