Smartsheet
Principal Customer Excellence Transformation Manager (Remote Eligible)
Bellevue, WA, USA · Principal · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Management Analysts (13-1111) · Seattle-Tacoma-Bellevue, WA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 100%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- That is magic at work, and it's what we show up for every day.
- Smartsheet is a tech company with a human story to tell.
- We're revolutionaries - so for us changing the way the world works is all in a day's work.
Responsibilities
- Personal paid Volunteer Day to support our community
- Let's build what's next, together.
Requirements
- 8+ years of experience in program/project management, PMO leadership, strategy, or business operations
- 5+ years of experience in Customer Success, Professional Services, business operations, or management consulting - with meaningful exposure to enterprise SaaS
- Strong executive presence with the ability to communicate and influence at all levels of the organization
- Experience supporting or partnering with senior leaders (C-suite or VP-level) in a strategic capacity
- Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)
Nice to have
- PMP, PgMP, or equivalent project management certification
- Familiarity with OKR frameworks and strategic planning processes
- AI fluency and prompting skills
- CE initiatives are delivered on time, within scope, and with measurable impact
- Stakeholders across the CCO organization feel aligned, informed, and enabled to execute
- The PMO function is seen as a strategic enabler - not a reporting overhead - across CE
- Prioritization decisions are data-driven, transparent, and consistently tied to CCO strategic objectives
Compensation
- US employees receive 12 paid holidays per year
- Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
- US Base Salary Pay Range
- $170,000 - $230,000 USD
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- Up to 24 weeks of Parental Leave
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.
Company info
- Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
- We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.
Equal opportunity
- Employer:
- Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
- If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- #LI-Remote
This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.