Smartsheet

Principal Customer Excellence Transformation Manager (Remote Eligible)

Bellevue, WA, USA · Principal · Full-time

Sponsorship not specified$170k-$230kDetected 25 days ago

Project ManagementJiraOKRsProcess ImprovementCustomer SuccessCadenceLeadershipCommunicationCollaborationOrganizational Skills

About the role

That is magic at work, and it's what we show up for every day.
We're revolutionaries - so for us changing the way the world works is all in a day's work.

Let's build what's next, together.
Personal paid Volunteer Day to support our community
Background in management consulting, transformation, organizational design, or business operations

8+ years of experience in program/project management, PMO leadership, strategy, or business operations
5+ years of experience in Customer Success, Professional Services, business operations, or management consulting - with meaningful exposure to enterprise SaaS
Strong executive presence with the ability to communicate and influence at all levels of the organization
Experience supporting or partnering with senior leaders (C-suite or VP-level) in a strategic capacity
Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)

Smartsheet is a tech company with a human story to tell.
Director, Customer Excellence Transformation & Operations within the Chief Customer Officer's (CCO) organization.
Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency
Ensure consistent governance standards, milestone tracking, and delivery cadence across all CE programs
Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings
Translate complex program status and insights into clear, compelling communications for senior leadership
Establish and continuously improve PMO standards, tools, and processes across the CE organization
Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination

US employees receive 12 paid holidays per year
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
US Base Salary Pay Range
$170,000 - $230,000 USD

Employer subsidized medical/vision and dental coverage for full-time employees
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
Up to 24 weeks of Parental Leave
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.