University of Puerto Rico-Mayaguez Campus

Student Success Team Lead

Campus Austin · Staff+

No sponsorship$72k-$82kDetected 47 days ago

Customer SupportLeadershipCommunicationMentoring

About the role

If you're a strong leader with experience in coaching and a passion for using data to achieve results, we'd love to hear from you!
Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.
You're excited about this opportunity because you will...

Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement.
This role requires in-office attendance three days per week (Tuesday-Thursday) as an essential function to support student engagement, coaching, and team collaboration.
Support coaches in addressing challenges and improving outcomes
Monitor and support your team's daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.

You have a data-driven mindset with experience using metrics to track performance and guide decisions
You have a passion for coaching, mentoring, and helping others succeed

What you'll get:
Tuesday-Thursday in-office)
Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship.

Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills

A compensation package that includes a base salary ($72,000 - $82,000) + equity grant

A compensation package that includes a base salary ($72,000 - $82,000) + equity grant
Medical, dental, and vision insurance
Fertility benefits via Carrot
Flexible Time Away + paid holidays
Opportunity to make an impact - you'll be an integral player in bringing our vision to life

We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies.
Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.
At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.

This listing is sourced directly from University of Puerto Rico-Mayaguez Campus's careers page and normalized into a canonical job model.