Aegworldwide

Service Desk Technician I

Los Angeles, CA · Full-time

No sponsorship$25k-$35kDetected 1 day ago
Account ManagementCustomer SupportCommunication

About the role

  • This position will diagnose and resolve problems with all types of technology related to hardware, software and devices.
  • Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media.
  • Accurate trouble ticket creation and documentation within Service Desk Solution.

Responsibilities

  • The Service Desk Technician oversees AEG Presents IT equipment and provides technical support to AEG Presents global staff.
  • The Service Desk Technician will support AEG Presents staff both in person and over the phone, resolving tech issues and providing helpful system guidance.
  • Process paperwork for new hires. Participate in account management using MS Active Directory and Exchange. Support for critical business applications. Support for handheld data devices.
  • Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
  • Strong interpersonal skills with the ability to build and cultivate relationships
  • AEG may require an employee to perform duties outside their normal description.

Requirements

  • 0-2 years Of related work experience
  • Experience troubleshooting hardware/software issues on MAC, PC, and IPhone
  • Ability to follow a strict workflow process for QA and User Acceptance testing
  • Knowledge of servers and understanding of how to trouble shoot systems

Nice to have

  • High School Diploma or its equivalency (BA/BS Degree Preferred)
  • Knowledge of the music industry preferred

Compensation

  • Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

Benefits

  • This position is not eligible for a bonus under the current bonus plan requirements.
  • We offer a comprehensive benefits package that includes:

Visa & Work Authorization

  • We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activ
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This listing is sourced directly from Aegworldwide's careers page and normalized into a canonical job model.