toast
Senior Principal Software Engineer, GTM
Remote, US · Principal
Sponsorship not specified$246k-$394kDetected 44 days ago
Distributed SystemsOnboardingCompensationCustomer SupportLeadershipCommunicationCollaborationMentoring
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Toast, Inc. obtained a prevailing wage determination for Computer Network Architects in Boston, MASSACHUSETTS on 2026-06-30. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-27), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
14 transfer filings in the last year, covering 14 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role extends beyond ownership of individual systems or services.
- Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
- Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
Responsibilities
- You will help define how lifecycle stages connect into a unified experience and drive platform level decisions that unlock business outcomes.
- You will help define how core components of the support ecosystem - including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences - work together as a unified platform.
- You will bring clarity to a complex ecosystem, drive alignment across teams, and ensure our investments translate into measurable improvements in customer activation, retention, and support quality.
- Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
- Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
- Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
- We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
- Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
Requirements
- 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
- Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
Compensation
- $246,000 - $394,000 USD
Company info
- As Toast continues to grow, we are reimagining the customer lifecycle as a connected, intelligent platform rather than a set of siloed experiences.
- As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
- We are building the Customer Experience Platform that will define how Toast engages, supports, and grows customers at scale.
Equal opportunity
- If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
This listing is sourced directly from toast's careers page and normalized into a canonical job model.