gategroup
Assistant General Manager
Mississauga, ON, CAN · Full-time
Sponsorship not specifiedDetected 13 days ago
Project ManagementAccount ManagementExcelAuditingProcess ImprovementEmployee RelationsCustomer SupportFDA RegulatoryLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeHACCPLean Manufacturing
About the role
- employee discounts such as Good Life Fitness, TELUS Mobility, Bell Mobility, ROGERS and Dell computers
- Responsible for the maintenance of key performance metrics for the departments.
- Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.
Responsibilities
- Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.
- Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.
- Supports customer audits and government audits to meet compliance.
- Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.
- Develops Standard Operating Procedures.
- Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.
- Leads and manages Culinary/Hot Kitchen, Wares Wash, Assembly and Transportation departments to ensure production standards and customer service requirements are met.
Requirements
- Bachelor's degree in business administration or related field required
- Travel %: Up to 25% as required to attend management or leadership team meetings
- Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.
- Education:
- Work Experience:
- Technical Skills: (Certification, Licenses and Registration)
- Must be comfortable with all levels of employees and have the ability to drive positive program change.
- Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff
Nice to have
- Successful track record as a Manager or Assistant Manager in airline catering required.
- Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.
- Proven experience successfully managing a team of supervisors and managers for a single operating unit required
- Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
- Previous customer service and/or account management experience required.
- Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
- Labor relations experience is required
Skills
- Must have strong and effective leadership skills
- Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
- Advanced Microsoft office tool skills (excel, word)
- Knowledge of quality auditing, inspection methods
- Detail oriented and excellent project management skills
- Strong organizational skills, able to prioritize responsibilities and multi-task
- Change Agent
- Able to obtain an AOA badge and customs seal.
- Excellent written and oral communication skills.
- (Certification, Licenses and Registration)
- Language / Communication
- Job Dimensions
Compensation
- Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.
Benefits
- no waiting period for medical or dental benefits
Company info
- customers, government agencies
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
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