LUX Infusion

Patient Services Coordinator

Anchorage, Alaska, United States · Staff+

Sponsorship not specified$22k-$26kDetected 1 day ago

EHR/EMRPatient CareLeadershipCommunicationCollaborationAdaptability

About the role

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
Schedule: Monday-Friday, 8:00 AM-5:00 PM Local Time Location: On‑site Anchorage, AK Why This Role Matters At LUX Infusion, the patient experience begins long before therapy starts.
This role is central to the daily flow of the Ambulatory Infusion Center.

Create a warm and welcoming first impression for patients, caregivers, visitors, and referring provider partners.
Support a smooth patient experience by coordinating check-in, check-out, appointment scheduling, visit flow, and general front-office needs.
Support patient comfort by helping maintain a calm, clean, organized, and patient-ready environment in reception, waiting, and other patient-facing areas.
Provide thoughtful hospitality support during visits, including comfort items and general assistance, in line with LUX Infusion service standards.
Support communication with referring provider offices regarding documentation, scheduling coordination, status updates, and administrative follow-through.
Collaborate closely with nursing staff, providers, intake personnel, clinic leadership, referring offices, and operational teammates.
Identify and implement better ways to serve patients, providers, and teammates through clear communication, service recovery, and process improvement.
Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

Help patients and caregivers understand appointment expectations, required forms, visit flow, and next steps within the scope of the role.
Participate annually in required legal and ethical compliance training

Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.
Assist with insurance verification, benefits review, authorization tracking, registration updates, and related administrative processes.
Maintain accurate, timely, and confidential patient information in the electronic medical record and other operational systems.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected.

LUX Infusion is an Equal Opportunity Employer.
If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

This listing is sourced directly from LUX Infusion's careers page and normalized into a canonical job model.