Crossover Health
Host Manager
Austin, Texas
Sponsorship not specifiedDetected 7 days ago
Process ImprovementEmployee RelationsCustomer SupportLeadershipCommunicationMentoringOrganizational Skills
About the role
- Promotes professional growth, development and accountability of staff through regularly scheduled staff evaluations.
- Analyzes and monitors clinic operations, such as member flow, schedule management, appointments, and staffing ratios; evaluates and adjusts staff assignments
- Disseminates information on a variety of clinical, administrative, operational, and programmatic issues and/or improvements
Responsibilities
- Analyzes and monitor compliance of all clinic metrics (Quality of Care, Member Experience, Wait times, Utilization, etc.) and creates and deploys action plans to drive success
- Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager
- Practices excellent employee relations with attention to employee needs and develops and mentors a high performing team.
- Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
- Performs other duties as assigned
Requirements
- Bachelor's degree or equivalent experience
- 5 years of experience in customer service related position
- 3+ years of management or leadership experience
- Demonstrates strong knowledge of Host Team standard workflows, including client specific initiatives and market specific offerings
Nice to have
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone, Chromebook), or client-based systems such as Microsoft or HP
- Excellent communication skills
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member
- High level of ownership, accountability and initiative
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
Benefits
- Delivers new programs and initiatives to deploy innovative approaches to the delivery of high- quality health services.
- Demonstrates strong knowledge of employer-sponsored health insurance, including co-pays, co-insurance, and related benefit-specific requirements in order to support members
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This listing is sourced directly from Crossover Health's careers page and normalized into a canonical job model.