Nubank
Senior Design Manager — AI Private Banker
USA, Palo Alto · Senior
Sponsorship not specifiedDetected 23 days ago
Data ScienceA/B TestingDesign SystemsLeadership
About the role
- We're building the next evolution of
- We're building the next evolution of Nubank: an AI-powered private banker that helps millions of people navigate their financial lives with intelligence, empathy, and trust.
- As Sr Design Manager, you'll lead a team of designers and writers crafting this experience - shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human.
Responsibilities
- Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
- Define and evolve the design north star for the private banker - how it looks, feels, and behaves across touchpoints.
- Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
- Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
- Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production.
- Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception.
- You've built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
- You balance strategic thinking with the ability to dive deep into design problems.
- You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles.
Requirements
- You're a natural coach - you know how to elevate others' craft and clarity.
Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- Saving Plans - Health Saving Account and Flexible Spending Account
Company info
- Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
- Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
- Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/
- About the role
- Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia.
- Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
- Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank.
- Visit our institutional page https://international.nubank.com.br/careers/
- clear, kind, and empowering - bridging product-specific excellence with company-wide coherence.
This listing is sourced directly from Nubank's careers page and normalized into a canonical job model.