Inspire

Inspire

Customer Analytics Analyst

Atlanta Support Center

Sponsorship not specifiedDetected 19 days ago
PythonSQLSnowflakeData AnalysisData ScienceData VisualizationStatisticsMarketing AnalyticsExcelResearchCommunicationProblem SolvingPublic Speaking

About the role

  • The purpose of this position is to empower data-driven strategic decision making by turning large data into actionable insights.
  • They will also be responsible for a more holistic view of loyalty program performance and the analysis of broader offer initiatives.
  • We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company.

Responsibilities

  • Develop and maintain customer performance reporting, dashboards, and automated analytics that track key customer metrics including acquisition, activation, retention, reactivation, churn, frequency, engagement, and customer lifetime value.
  • Drive the measurement and analysis of loyalty, personalization, and customer marketing initiatives across Inspire Brands, translating large-scale customer data into actionable business recommendations.
  • data to support automated dashboarding in Tableau/PowerBI or other business intelligence software
  • Experience working with test & control group design to measure campaign effectiveness with statistical significance
  • Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.

Requirements

  • 4 yr degree in Statistics, Data Science, Computer Science, Business Analytics, Operations Research, Mathematics, Engineering, Physics, Quantitative Economics or other relevant discipline required
  • 2 + years of data analysis experience using SQL, R, python, and / or other advanced statistical techniques
  • 1 + years of experience with marketing analytics and /or customer analytics (loyalty and lifecycle concepts).
  • Experience working with marketing analytics and /or customer analytics in hospitality, travel, retail, or consulting environments
  • Ability to travel up to 5% of the time
  • Minimum: 4 yr degree in Statistics, Data Science, Computer Science, Business Analytics, Operations Research, Mathematics, Engineering, Physics, Quantitative Economics or other relevant discipline required
  • REQUIRED KNOWLEDGE, SKILLS or ABILITIES
  • Experience with Snowflake database syntax and best practices
  • 2 + years of reporting and dashboarding experience using Tableau, Power BI, and / or other visualization software
  • 1 + years of experience with marketing analytics and /or customer analytics (loyalty and lifecycle concepts). Experience working with marketing analytics and /or customer analytics in hospitality, travel, retail, or consulting environments
  • Excellent oral and written communication skills
  • Strong problem-solving and critical-thinking skills with the ability to leverage data to structure ambiguous business questions, identify root causes, and develop actionable recommendations
  • Advanced SQL & Excel skills
  • Conscientious about meeting project deadlines
  • Personal integrity, humility, an appreciation for the power of true teamwork, and a sense of humor
  • Passion for the restaurant industry and desire to train in our restaurants to learn operations. A strong desire to help shape the future at Inspire Brands
  • Self-starter personality who can operate with minimal supervision

Nice to have

  • Experience creating and maintaining routines and tasks to manipulate raw
  • Experience working with multi-channel campaign engagement or marketing data sets

Company info

  • to ignite and nourish flavorful experiences
  • Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
  • We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table.
  • We know that food is much more than a staple-it's an experience.
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This listing is sourced directly from Inspire's careers page and normalized into a canonical job model.