VIP Hospitality LLC

Airport Customer Service Ambassador – PM Shift

Jamaica, NY · Part-time

Sponsorship not specifiedDetected 22 days ago

Customer SupportCommunicationAdaptability

About the role

About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
This position is ideal for someone who enjoys working in an active, people-facing environment and can remain professional, patient, and solutions-focused as passenger volume and operational needs change throughout the shift.
Provide a welcoming, professional, and helpful presence for passengers, visitors, airport employees, and stakeholders.

Support afternoon and evening passenger flow throughout JFK Terminal 4, especially at airport checkpoints and international arrivals.
Help maintain orderly movement in busy public-facing areas during peak passenger activity.
Communicate clearly with passengers, coworkers, airport partners, and leadership.
Maintain a calm, courteous, and solutions-focused approach during active afternoon and evening operations.
Support team members and assigned operational areas as directed by supervisors or management.
When assigned as a lead or area point of contact, assist with task assignments, team feedback, and area coordination.
Ideal candidates are confident communicators who can provide direction, reduce confusion, support passenger flow, and represent VIP Hospitality with professionalism at all times.

Must have one of the following: At least one year of customer service experience at a medium to large hub airport; or At least two or more years of customer service experience in another professional setting.
Must be reliable, punctual, and available to work PM
Must have one of the following:

Bilingual or multilingual communication skills preferred.
Ideal Candidate Profile The most successful PM Shift Customer Service Ambassadors are professional, adaptable, and comfortable supporting passengers during active afternoon and evening travel periods.
This role is a strong fit for candidates who enjoy helping people, staying engaged, and keeping public-facing areas organized during high-volume operations.
Apply Today If you enjoy helping travelers, creating positive guest experiences, and working in a fast-paced airport environment, we look forward to reviewing your application.

Compensation and Benefits Selected applicants will start at a minimum of $21.25 per hour.

VIP Hospitality LLC Position Type: Full-Time and Part-Time Opportunities Available Starting Pay: $21.25 per hour Shift: PM Shift Position Summary The Airport Customer Service Ambassador - PM Shift plays an important frontline role in supporting passengers, visitors, airport employees, and stakeholders throughout JFK Terminal 4, with a primary focus on airport checkpoints and international arrivals.
The PM shift is especially focused on supporting afternoon and evening passenger activity, including departures, arrivals, checkpoint volume, queue organization, wayfinding needs, and guest support during high-traffic airport periods.
Customer Service Ambassadors assist with wayfinding, passenger flow, checkpoint support, queue organization, international arrivals assistance, and issue reporting.
Ambassadors may also support small team coordination by helping assign tasks, providing feedback, and serving as a point of contact within an assigned area when needed.
Offer clear directions and wayfinding assistance to travelers, visitors, and airport personnel.
Assist with organizing queues, redirecting passenger attention, and helping travelers understand next steps in the airport process.
Guide passengers toward faster or more efficient alternatives when appropriate.
Monitor assigned areas and report facility, passenger flow, or stakeholder issues to the appropriate team members.

This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.