Hinge Health

Senior Engineering Manager, Service Enablement

San Francisco-HQ · Senior

Sponsorship not specifiedDetected 75 days ago

TypeScriptRailsGitAWSCloud PlatformsKubernetesTerraformHelmCI/CDGitHub ActionsDatadogSite Reliability EngineeringPlatform EngineeringTemporalData EngineeringAgentic AIComplianceHIPAALeadershipCommunicationMentoring

About the role

Your work will be a force multiplier for every engineer, product manager, and designer in the company.
This is a high-impact leadership role for someone who thrives at the intersection of platform reliability, developer enablement, and autonomous AI-driven operations
Establish relationships with key stakeholders across Security, Product Engineering, Data Engineering, and the India-based SRE team.

Responsibilities

Own Platform Reliability & Scalability - Guarantee stability and performance across multiple EKS clusters, maintaining 99.9%+ uptime while optimizing cost-efficiency as AI workloads scale.
Drive the Harness Engineering Initiative - Define safety rails, test harnesses, and verification systems that allow autonomous AI agents to reliably build, test, and maintain infrastructure in production-grade environments.
Scale the NestJS Monorepo & CI/CD Platform - Accelerate migration of all NestJS services into the monorepo, ensuring NX, GitHub Actions, and Okteto deliver a world-class developer experience.
Build a High-Performing, Inclusive Team - Develop talent toward Senior and Staff levels, maintain sustainable on-call practices, and foster a culture of blameless retros and continuous improvement.
As Senior Engineering Manager, Service Enablement, you'll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the

Requirements

At minimum, 3-4 years of professional experience in technology, with depth in SaaS platforms and large-scale distributed systems.
At minimum, 3-4 years managing engineering teams of 6+ direct reports
Bachelor's Degree (or equivalent) in Computer Science, Engineering, or a related technical field.
Deep hands-on expertise with cloud infrastructure (AWS), container orchestration (Kubernetes/EKS), and Infrastructure as Code (Terraform).
Proven track record owning platform reliability at scale - including incident management, SLO-driven operations, and cost optimization.
Cross-functional leadership experience spanning multiple engineering teams and geographies.
5+ years managing engineering teams of 6+ direct reports, including Senior and Staff-level engineer
Bachelor's Degree (or equivalent) or Masters in Computer Science, Engineering, or a related technical field.
Experience leading the adoption of AI-native engineering workflows (Cursor, Claude Code, Copilot) where engineers serve as architects and auditors of AI-generated infrastructure code.
A Learn-it-All - You don't have all the answers, but you have a proven framework for finding them.

Benefits

Planning for the future: Start saving with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development investments.
Hinge Health is an
Every product surface at Hinge Health-the ones helping 18M+ people move beyond pain-depends on the foundational infrastructure your team will own.
Champion Operational Excellence - Run a follow-the-sun support model, maintain 24/7 on-call coverage, lead the Incident Review Board, and continuously improve SLOs, runbooks, and observability to reduce MTTR.

Equal opportunity

equal opportunity employer and prohibits discrimination and harassment of any kind.
If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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This listing is sourced directly from Hinge Health's careers page and normalized into a canonical job model.