Perk
Senior Account Manager - US
Chicago · Senior
Sponsorship not specified$12k-$16kDetected 11 hours ago
SpringRESTData AnalysisProduct ManagementAccount ManagementExcelCustomer SuccessCustomer SupportAPI TestingResearchLeadershipCommunicationProblem SolvingMentoring
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- We are looking for a Senior Account Manager who is customer-focused and results-driven to join our high growth Account Management Team.
- As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios.
Responsibilities
- Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
- Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
- Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
- Growth Mindset: You thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
- knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
- The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
- Care for your furry friends through partner discounts on pet insurance
Requirements
- Analytical Rigor: You are comfortable in Excel/BI tools and enjoy using data to prove value.
Nice to have
- 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
- Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
- Analytical Rigor:
- You are comfortable in Excel/BI tools and enjoy using data to prove value.
- Native-level fluency in English
- additional European languages are a significant advantage.
- You are a team player who prioritizes collective wins over individual politics.
- You are honest, transparent, and dependable.
Compensation
- Compensation for this role is a combination of salary, commissions, and stock options.
- The base salary range is $95,000, and the on-target variable earnings are $28,000.
- We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Rest assured that you're covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks' paid parental leave
Company info
- Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
- We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report.
- Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
- At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
- Visit www.perk.com http://www.perk.com to learn more.
- Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.
- Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.
- By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
- Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
- We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
- At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team.
- We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
- Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries.
- If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
This listing is sourced directly from Perk's careers page and normalized into a canonical job model.