spotinc
Account Manager
Chicago, Illinois, United States
Sponsorship not specifiedDetected 36 days ago
SalesBusiness DevelopmentPipeline ManagementNegotiationLogisticsCustomer SupportCommunicationProblem SolvingAdaptabilityFreight Forwarding
About the role
- Our Account Managers leverage Spot's services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships.
- Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.
Responsibilities
- BUSINESS DEVELOPMENT: Understand prospective clients' unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
- load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options
- Maintaining operational efficiencies for customer's freight through; load building, scheduling, issue escalation, and capacity securement.
- FREIGHT OPERATIONS: Maintaining operational efficiencies for customer's freight through; load building, scheduling, issue escalation, and capacity securement.
- Understand prospective clients' unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
Requirements
- Bachelor's degree.
- 2 years of sales and customer service experience required.
Nice to have
- Knowledge in the logistics industry preferred.
Skills
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution skills.
- Additional Information:
- $56,000 base pay
- potential commission within first year.
- This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
- Onsite 5 days a week - Chicago, Illinois
Compensation
- $56,000 base pay; potential commission within first year.
Company info
- RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client's unique challenges.
- COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.
- Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client's unique challenges.
Equal opportunity
- Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities.
- If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request.
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