Cresta

Demo Engineer Manager

United States (Remote) · Exec

Sponsorship not specified$140k-$170kDetected 12 days ago

JavaScriptPythonLLMsAgentic AISalesforceCRMLeadershipCommunicationMentoring

About the role

This role sits at the intersection of technology, storytelling, and go-to-market strategy.
You'll be responsible not just for execution, but for defining the vision, standards, and operating model for demo engineering at Cresta - ensuring we scale high-quality, repeatable, and innovative demo experiences across industries and buyer personas.

Build, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellence.
Partner with Solutions Engineering leadership to ensure cohesive, high-quality storytelling across technical demos and conversational experiences.
Drive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use cases.
Partner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-ready assets, tooling, and environments-ensuring the field can effectively showcase the latest capabilities with clarity and confidence.
Collaborate with Product and Engineering to influence roadmap priorities based on pre-sales learnings and technical gaps.
Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactful.
Collaborate with Enablement to equip GTM teams with scalable demo assets, narratives, and technical training.
Implement processes for rapid issue triage and resolution to minimize risk in customer-facing moments.
Drive continuous improvement in demo quality, speed, and scalability across the organization.
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Experience owning complex, customer-facing technical initiatives such as demos, POCs, or pilots.
Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams.
Experience with CCaaS platforms (Twilio, Amazon Connect, Five9, etc.) and CRM systems (Salesforce).
Familiarity with conversational AI, virtual agents, and contact center workflows.
Experience leveraging modern AI tools (e.g., LLMs, agents, prompt engineering frameworks) in technical workflows.
If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Strong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.).
Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environments.
Strong strategic thinking combined with a hands-on, execution-oriented mindset.
Bonus Points
Experience partnering closely with conversation design or UX teams to deliver end-to-end customer experiences.
Background in high-growth SaaS or enterprise AI companies.
Why This Role Matters
Demo Engineering at Cresta is a strategic differentiator -it's how we translate cutting-edge AI into tangible customer value. As the manager, you'll define how we scale that advantage, enabling our teams to tell better stories, win more deals, and shape the future of AI in the contact center.

5-8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferred.

We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location.
In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

$140K - $170K + Variable + Equity (based on experience will vary)
Final offers are shaped by factors like experience, skills, education, and geography.

Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.