guidewaycare
Enterprise Customer Experience Manager
Birmingham, Alabama, United States
No sponsorship$90k-$115kDetected 20 days ago
CRMAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving
About the role
- Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
- Operational & Cross-Functional Collaboration
- Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.
Responsibilities
- Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
- Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
- Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
- Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
- Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
- Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
Requirements
- Required Skills/Abilities:
Skills
- Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
- Strong understanding of healthcare operations and value-based care models.
- Excellent communication, relationship-building, and problem-solving skills.
- Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.
Compensation
- The target pay range for this role is $90,000 – $115,000 annually, plus variable performance-based compensation.
Benefits
- Monitor customer health metrics and lead renewal and expansion strategies.
Company info
- About Guideway Care*
- Guideway Care is The Patient Activation Company™.
- We don't just "engage" patients; we activate them.
- By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
- Be part of a company scaling rapidly in a high-demand healthcare sector.
- Work cross-functionally with top industry leaders in healthcare innovation.
- Own the success of our largest and most strategic customers.
- We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers.
- This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.
Equal opportunity
- Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Visa & Work Authorization
- Guideway Care does not offer Immigration or work visa sponsorship
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This listing is sourced directly from guidewaycare's careers page and normalized into a canonical job model.