Planned Parenthood League of Massachusetts

Director of Health Center Operations

Boston, MA · Director

Sponsorship not specified$102k-$130kDetected 12 days ago

HRPerformance ManagementPublic HealthLeadershipCommunicationCollaboration

About the role

Planned Parenthood League of Massachusetts (PPLM) is seeking a Director of Health Center Operations to provide strategic and operational leadership across our health center network.
This is a highly visible leadership role requiring regular onsite engagement with managers and staff across Massachusetts.
Foster a culture of accountability, collaboration, continuous improvement, and exceptional patient service.

Support leadership development, succession planning, employee engagement, and talent retention.
Partner with Human Resources on recruitment, performance management, and employee development initiatives.
Develop and implement standardized workflows, systems, policies, and operational best practices.
Use data, dashboards, and operational metrics to identify opportunities, address challenges, and drive results.
Partner with clinical leadership to support safe, high-quality, patient-centered care.
Lead initiatives to improve patient satisfaction, access, and operational responsiveness.

Experience managing budgets, operational resources, and performance metrics.
Experience with patient experience measurement tools such as Press Ganey.
Experience with Lean, continuous improvement, operational excellence, or related methodologies.
Required
Bachelor's degree in Healthcare Administration, Business, Public Health, or a related field, or an equivalent combination of education and relevant experience.
Eight (8) or more years of progressively responsible healthcare operations leadership experience.
Experience leading multiple ambulatory care sites or similarly complex healthcare operations.
Demonstrated success improving operational performance, patient access, patient experience, employee engagement, quality outcomes, and financial performance.
Strong leadership, communication, relationship-building, and change management skills.
Ability to analyze operational and financial data to support decision-making.
Ability and willingness to travel regularly throughout Massachusetts.
Commitment to PPLM's mission and values.
Preferred

About Us Planned Parenthood League of Massachusetts (PPLM) is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research.
Lead, coach, and develop Health Center Managers and operational leaders.
Provide operational oversight for all PPLM health centers.
Oversee centralized medical records operations and collaborate with support departments including Facilities, IT, and Purchasing.

Planned Parenthood League of Massachusetts (PPLM) is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research.
Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education.
We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
About the Role Planned Parenthood League of Massachusetts (PPLM) is seeking a Director of Health Center Operations to provide strategic and operational leadership across our health center network.
The Director will partner closely with Health Center Managers, clinical leaders, and executive leadership to establish operational standards, drive performance improvement, develop leaders, and support the delivery of equitable, high-quality care.
ensure everyone in Massachusetts has access to compassionate, judgment-free care and education.
This role is responsible for ensuring consistent, effective, and patient-centered operations across all sites while advancing organizational goals related to patient access, quality, experience, workforce engagement, operational excellence, and financial sustainability.

This listing is sourced directly from Planned Parenthood League of Massachusetts's careers page and normalized into a canonical job model.