Alkami

Sr. Client Success Manager I, Data & Marketing

US Remote · Senior · Full-time

Work authorization required$102k-$114kDetected 4 days ago

JiraConfluenceSalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaborationPublic Speaking

About the role

The Client Success Team at Alkami is dedicated to supporting clients throughout their journey, ensuring they achieve maximum value from our innovative products and services.
Work Authorization: We cannot offer employment sponsorship at this time.
Alkami will not tolerate discrimination or harassment based on any of these characteristics.

Act as the primary consultative partner for an assigned, complex book of business, aligning the Data & Marketing solution to client business objectives.
Lead regular strategy and planning discussions with day-to-day and senior stakeholders to identify goals, challenges, and key performance indicators.
Maintain a strong pulse on client sentiment and advocacy, proactively addressing concerns and reinforcing value.
Develop and maintain multi-threaded relationships across your accounts, including both operational contacts and executive influencers.
Identify, cultivate, and sustain internal "champions" at client institutions who advocate for Alkami Data and Marketing and support continued adoption and expansion.
Coordinate account engagement across internal stakeholders (e.g., Product, Marketing, Implementation, Support) to present a unified, client-centric experience.
Follow standardized cadences for touchpoints, EBRs, and internal reviews to drive consistency and accountability across your portfolio.
Develop clear success plans that define client objectives and track progress, ensuring clients achieve their desired outcomes.
Experience serving as a primary consultative partner for B2B clients, ideally in SaaS, martech, adtech, or data-driven marketing.
Strong relationship-building skills with both operational contacts and executive stakeholders; comfortable leading client presentations and EBRs.

High degree of organization, ownership, and follow-through in a fast-paced, evolving environment.
Proficiency using Customer Success and CRM tools (e.g., Gainsight, Salesforce) and collaboration systems (e.g., Google Workspace, Jira, Confluence, Slack).

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
$102,000 - $114,000

Execute established renewal playbooks and processes (e.g., health reviews, risk identification, path-to-green actions) to support achievement of retention targets.
Maintain accurate, up-to-date client data, activities, and health indicators in Customer Success tools (e.g., Gainsight, Salesforce, Jira).

Alkami has an awesome diverse and inclusive environment.
We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
We are not looking for outside recruiting firms to help us in this search.
Thank you for understanding.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.